SHIPPING:

Delivery within Ireland is €5 and takes 2-3 working days.
Delivery within Ireland is free on orders over €100.
Delivery to the UK is €15 and take 5-7 working days.
For delivery to other countries please email us for a quote.
Email: savanacarlow@gmail.com


RETURNS:

If you are not entirely satisfied with your purchase,not to worry, you can cancel your order within 14 days of receipt of your ordered goods, we ask that you do this as soon as possible within the 14 days.

SALE ITEMS

Sale items will not be exchanged or refunded as they are being sold at a reduced price. 

RETURNS MUST BE POSTED AND WILL NOT BE ACCEPTED IN THE SHOP.

Please complete the returns (enclosed with your order) and include it with your return. If you could notify us by email savanacarlow@gmail.com, in advance of sending your return parcel that would be very helpful to us.

Please note that all returned item(s) must be unworn, unused and with tags attached in the same manner they were when they left the shop. Items that have a strong odour of perfume/washing powder or other odours will not be considered in a 'refundable' condition.

Please ensure to pack your product(s) carefully to ensure nothing gets damaged in transit (the good(s) are your responsibility until they reach us).

We shall reimburse you within 14 days from the day on which we receive back the goods.

On inspection of the goods if we find that you have not returned the items in the condition they were upon leaving the shop, you will be liable for the value of the goods. In such circumstances, we may not refund the amount and the goods will be returned to you.

All goods will be inspected on return

Please note that you are required to take reasonable care of the goods prior to returning them. You are liable for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning The goods are your responsibility until they reach us, so make sure they're packed properly and can’t get damaged in transit. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Proof of Postage
We recommend that you obtain a proof of postage and to be absolutely sure the items arrive back to our returns section, you should use a tracking service.